1. Final purchases
All purchases, subscriptions, plan upgrades, renewals, extensions, and other payments connected with Deutsch Lernen are final once the payment is completed by the payment provider or app store.
Deutsch Lernen does not provide refunds, credits, partial refunds, cash returns, or account balance returns for used, unused, partially used, cancelled, expired, or inactive paid access, except where a refund is required by mandatory applicable law.
2. What this policy covers
This policy applies to:
• Paid learning plans and subscription periods (where offered), including upgrades, renewals, extensions, and reactivations.
• Premium quizzes, lessons, writing tools, reading materials, listening exercises, and other paid learning features.
• Tutoring bookings and related tutoring payments (where enabled).
• Speak with AI / DEXI minute packages and similar consumable digital goods (including Apple App Store products, where offered).
• Complimentary grants or admin-issued minute grants follow the rules shown in the app; unused minutes may expire according to plan or grant terms.
3. Situations that do not create a refund
No refund is provided because you changed your mind, did not use the app, used only part of the paid period, purchased the wrong plan or package, selected the wrong account, no longer need the service, stopped learning German, completed your goal earlier than expected, cancelled access, deleted your account, blocked a tutor or chat counterpart, or stopped using your account before the paid period ended.
4. Subscriptions and cancellation
If subscriptions or recurring plans are offered, cancellation stops future renewal only according to the checkout or provider rules. Cancellation does not refund amounts already charged and does not create a right to a partial refund for the unused part of the current paid period.
5. Tutoring and Speak with AI minutes
Paid tutoring bookings are not cancelled or refunded automatically if you block a counterpart, close a chat, or stop using tutoring. Contact Support for booking issues.
Speak with AI minute packages are consumable digital content. Unused or partially used minutes are generally not refundable, except where mandatory law or the store's rules require otherwise. App Store purchases are also subject to Apple App Store terms.
6. Payment providers and app stores
Payments may be processed through a bank, payment institution, licensed card acquirer, hosted checkout page, Apple App Store, or a similar provider. Those providers may apply their own refund, reversal, review, identity verification, processing-time, and dispute rules. If the provider controls the refund process, you may need to submit a request directly through that provider.
7. Mandatory consumer law
Nothing in this policy limits refund rights that cannot be waived under applicable consumer protection law. If the law in your country requires a refund, cancellation right, cooling-off period, correction, or other remedy, we will follow that law.
8. How to contact us
If you believe a refund is required by law or that a payment was charged in error, contact us through the app Support feature or the publisher contact shown in About. Include the account email, payment reference, payment date, amount, currency, product or plan purchased, and a clear explanation.
Submitting a request does not guarantee approval. We may ask for additional information, verify the transaction with the provider, or direct you to the provider if the provider controls the process. Fraudulent or abusive payment disputes may result in account suspension or termination under the Terms and Conditions.
9. Technical errors
If a confirmed technical error caused duplicate charging, incorrect charging, or failure to activate paid access after a successful payment, we will review the issue and provide the remedy required by law, the payment provider, or our checkout obligations.